By Phoebe Achola
Mobile phones and computers are undoubtedly the best forms of communication
we have today. There is, however, a chance that you may be misinterpreted,
when sending a text, email or even making a call. How do you prevent this
from happening?
When making a phone call, it is courteous to offer greetings, then identify
yourself by name and reason for calling. Keep the conversation brief and
straight to the point. Be audible and speak slowly for the listener to
comprehend. If you choose to leave a message, be concise and choose your
words carefully. Before hanging up,politely say goodbye and thank the
person.
Send an email, if you do not require an immediate answer. If it is formal,
do not use acronyms. Your email or text should be short, easily understood
and lacking in unimportant content. Excessive use of punctuation or
uppercase should be avoided as it conveys a tone that may not be receptive
to others. Always proofread your text before sending it.
We would like to be polite and articulate, as we communicate. Having the
listeners or readers interests in mind will help facilitate that.
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